Privacy Policy - bgemarket.com

Last Updated: October 29, 2026

Welcome to BG eMarket. We value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how BG eMarket collects, uses, stores, and shares information when you visit bgemarket.com, create an account, contact us, or place an order through our website.

By using our website, you acknowledge this Privacy Policy. Where applicable, we will obtain any consent required for our data practices.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal and Contact Information

Your name, email address, and phone number.
Billing and delivery addresses.
Information you provide through our contact forms, email, WhatsApp, or customer support channels.

Account Information

Your account username and related account details.
Authentication information needed to manage your account. Passwords should be stored in a protected form rather than as readable text.

Order and Transaction Information

Products purchased, order numbers, quantities, prices, and order history.
Delivery preferences, order notes, and transaction status.
Relevant payment references or confirmation details needed to process your order.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and interactions with website features. The information collected depends on our hosting configuration and the tools enabled on the website.

2. How We Use Your Information

BG eMarket may use your information to:

Process, confirm, and manage orders.
Arrange deliveries and communicate order updates.
Respond to questions, complaints, and customer support requests.
Create and manage customer accounts.
Process payments and help identify suspicious transactions.
Improve our website, products, services, and shopping experience.
Maintain website security and prevent fraud or misuse.
Send promotional emails or offers where permitted and, when required, with your consent.
Meet applicable legal, tax, accounting, and record-keeping obligations.

We use personal information only for purposes that are relevant to our business and consistent with applicable requirements.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions and improve your shopping experience.

These technologies may help us:

Keep products in your shopping cart.
Remember account sessions and preferences.
Understand website traffic and performance.
Measure marketing campaigns or personalize advertising, where such tools are enabled.

You can manage cookies through your browser settings. Blocking certain cookies may affect features such as login, shopping cart functionality, or checkout.

Where required, we will obtain consent before using non-essential cookies or tracking technologies.

4. How We Share Your Information

We do not sell your personal information as part of our ordinary business practices.

We may share relevant information with trusted service providers when necessary to operate our website and fulfill your requests, including:

Payment providers: to process payments and verify transactions.
Delivery and logistics providers: to deliver your furniture and other purchased products.
Website hosting and technical providers: to maintain website operations, security, and backups.
Analytics and marketing providers: where applicable and subject to relevant requirements.
Professional advisers and authorities: when disclosure is necessary to meet legal obligations, protect our rights, or address fraud and security concerns.

We aim to limit information shared with service providers to what is reasonably necessary for the relevant purpose.

5. Payment Information

BG eMarket may offer different payment methods depending on availability at checkout.

When payments are processed through a third-party payment provider, that provider may collect and process payment details under its own privacy and security practices.

We do not intend to store full payment card details, including card security codes, on our website servers. The precise information processed depends on the payment method and provider used.

Customers should review the applicable payment provider’s terms and privacy policy when making a transaction.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access restrictions, website security controls, software updates, and secure connections where supported.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we work to reduce risks and respond appropriately to security incidents.

7. How Long We Retain Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, account management, resolving disputes, preventing fraud, and meeting applicable legal or accounting requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable retention obligations.

8. Your Privacy Choices and Rights

Subject to applicable law and the circumstances of the request, you may contact us to:

Ask what personal information we hold about you.
Request correction of inaccurate or outdated information.
Request deletion of information that we no longer need or are not required to retain.
Withdraw consent where processing relies on consent.
Opt out of promotional communications.

We may need to verify your identity before responding to a request. Certain information may need to be retained for legitimate business or legal purposes.

You can also unsubscribe from promotional emails using the instructions provided in the email, where available.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These services may have their own privacy policies and terms. BG eMarket does not control the privacy practices of independent third parties, so we encourage you to review their policies before providing information to them.

10. Children’s Privacy

Our website is intended for people who can legally use our shopping services. We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take suitable action.